Website Terms of Use Durevole Kayaks (DK)

Welcome to our website durevole.com.au. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern DK’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘DK’s’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 78 626 683 805.  The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Return Policy Durevole Kayaks (DK)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure

If you have purchased an item from DK and it is not of acceptable quality or does not match the description, you can return it to us. Upon assessment, DK will offer a full refund, repair or replacement on most items whether purchased online and in store. You must provide us with your DK receipt, Online Tax invoice or proof of purchase via Credit Card or Bank Statements.  Any refund will be provided via the same method of payment as the original purchase.

Products for return must not have been used or damaged in any way and must be in the original packaging. Manuals, packaging and accessories must accompany all Electrical and Electronic products.

If you wish to return an item because you have changed your mind about your purchase, DK will offer you an exchange or refund provided that:

  • You return the item within 30 days of purchase.
  • You produce your original DK register receipt, online tax invoice or other adequate proof of purchase at the time you return the item
  • The item must not have been used or damaged in any way including that it is in its original packaging, including instruction manuals and all accessories. It is unworn, unopened, unused and in its original condition
  • The product you are returning is currently stocked by DK

Online purchases Durevole Kayaks (DK)

Products ordered online can be returned to our warehouses or logistic partners.

For in store returns, please provide the tax invoice or your contact phone number which you have provided at the time of purchase.

If you require assistance with returning an ordered product, please contact our Customer Service Team.

For a ‘change of mind’ return or exchange, the delivery fee is non – refundable.

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